FAQ

ORDERS

What are the available payment methods?

The payment methods available on our website are: Apple Pay, bank card (Mastercard and Visa).

What does it mean if I don't get a confirmation email?

You should receive an Order Confirmation email within an hour after placing your order. In case you din´t receive it and the payment has been made, don´t worry, your order has been processed correctly.

Please check your spam folder or write us to check if the email address is correct at  mariabellojewels@gmail.com 

 Can I modify the products in my order?

Modifications can be made to the articles as long as the order has not been sent. To do this, write to us at mariabellojewels@gmail.com so we will assist you.

 Can I cancel my order?

• If your order has not yet been prepared or shipped, there is no problem canceling your order and we will refund the full amount.
• If your order has been prepared and shipped, but has not yet been delivered, you can reject your order and we will refund the amount of the order with the exception of shipping costs.
• If your order has been delivered, it cannot be canceled, you must process a return.

Do the prices include VAT?

The prices of all our products have VAT included. When you add them to the shopping cart, only the shipping cost will be added.  

SHIPMENTS 

How long will take to prepare and ship my order?·

All UAE orders will be delivered within 48/72 hours, free shipping (purchase over 400 AED).

 What happens if I want to change my delivery address?

You can modify your adress as long the order has not been shipped. Any adress change after shipment have an additional cost. For any modification in the shipping data, write to us at mariabellojewels@gmail.com so we can help you. 

Do you ship worldwide?

Yes, please find below the shipping costs: 

How do I track my shipment order?

When we prepare your order you will receive an email from Maria Bello Jewels, that your order is already prepared and shipped. 

RETURNS & EXCHANGES 

Can you make changes and returns?

We make changes and returns through our after-sales service in the following cases:· I have received the order in poor condition or with manufacturing faults. In that case, the exchange or return will have no cost for you within a maximum period of 72 hours after the purchase and/or receipt of the product.

In order to process an exchange or return, it is necessary that you contact our after-sales service, writing to mariabellojewels@gmail.com, where you must indicate your order number and attach a photo of the products you wish to exchange or return so that we can assess the case. For more information, consult our section on exchanges and returns.

How long does it take to make an exchange or return?

Our customer service will assist you as quickly as possible to analyze the case. If approved, as soon as we receive the return, we will send your new product or issue a refund. 

 

For any questions, write to us at mariabellojewels@gmail.com so that we can help you.