FAQ

ORDERS

What payment methods do you accept?

We accept the payment methods available at checkout, including major credit and debit cards and Apple Pay.

What should I do if I don’t receive an order confirmation email?

You should receive an order confirmation email shortly after completing your purchase. If you don’t see it, please check your spam or junk folder. If you still can’t find it, contact us at mariabellojewels@gmail.com and we’ll be happy to check your order.

Can I modify my order?

If your order has not yet been prepared or shipped, please contact us as soon as possible at mariabellojewels@gmail.com and we’ll do our best to assist you.

Can I cancel my order?

If your order has not yet been prepared or shipped, please contact us as soon as possible. Once an order has been shipped, cancellation may no longer be possible and our return conditions will apply.

Do prices include VAT?

Yes. Prices displayed on our website include applicable VAT. Shipping costs, when applicable, are calculated separately.

SHIPPING

How long does delivery take within the UAE?

UAE orders are typically delivered within 48–72 hours. We offer free UAE shipping on orders over 400 AED.

Can I change my delivery address?

If your order has not yet been shipped, contact us as soon as possible at mariabellojewels@gmail.com. Once an order has been dispatched, address changes may incur additional charges or may not be possible.

Do you ship internationally?

Yes, we ship internationally to selected destinations. Shipping rates vary depending on the destination and are calculated automatically at checkout based on your delivery address. The applicable shipping cost will be displayed before you complete your purchase.

How can I track my order?

Once your order has been prepared and dispatched, you will receive a shipping confirmation email with the available tracking information.

RETURNS & EXCHANGES

Can I return or exchange an item?

If you have received an incorrect, damaged or faulty item, please contact us at mariabellojewels@gmail.com with your order number and photographs of the item. We will review your case and provide the appropriate next steps. For full details, please refer to our Returns & Exchanges policy.

How long does an exchange or return take?

Once your return has been received and approved, we will process the exchange or refund as quickly as possible.

Still have a question?

Contact us at mariabellojewels@gmail.com and we’ll be happy to help.